View Users and Workflows linked to a Phone Number, show caller name for IVR calls and more

View Users and Workflows linked to a Phone Number, show caller name for IVR calls and more

Social Sync Collective
Published on: 05/09/2024

Enhancements include viewing users and workflows linked to a phone number under Sub-account settings, showing caller names for IVR calls, and playing a message if an agent doesn’t respond during Call Connect. Bug fixes address the "Call Status" trigger firing twice and call reports not updating from "Ringing" to final status.

Phone Number